January 31, 2019: READ

AUTHORIZED ACCESS ONLY!

 

January 31, 2019

I ordered a bottle of wine from Prime Now.  I received a bottle that had no wine, no alcohol, a bottle of non-alcoholic wine.  I had to send an email to demand a refund.

This is what I get:

Message From Customer Service

Hello Cherith,

Thank you for contacting Amazon Customer Services.

Please advise as to what order are you referring to?

Thank you very much for shopping with Amazon.com. Have a lovely rest of your day.​

Best regards,

Amazon Prime Now Customer Service

 

My response:

The order number is in the subject line.
The fact that you sent an email with the order number makes Amazon, as this email is a representation of the company, appear unintelligent with an inability to read.
Shall I post this for the world to see and read?