OTHER FBI MAN, I MADE THIS ARGUMENT BOTH AT HILTON AND AT DISNEY, CUSTOMER SERVICE AND SALES ARE NOT MUTUALLY EXCLUSIVE IN BUSINESS! BOTH EMPLOYMENTS WERE PUSHING A SALES AGENDA OF SELLING SO MUCH AN HOUR (THIS IS NOT IN AND OF ITSELF, FUNDAMENTALLY WRONG OF A BUSINESS), AND CUSTOMER SERVICE, CUSTOMER SERVICE MEANING, A NON-SALES CALL! THIS IS IMPORTANT BECAUSE THE WARNING CHERITH RECEIVED BY A PHONE CALL BEFORE THE EVENTS OF 9/11/2001, YET HAD NO WAY TO BE ABLE TO COMMUNICATE WITH INTELLIGENCE, LIKE THE FBI, WAS A SALES CALL! THIS COULD GO TOGETHER WITH THE MICROCHIP IN THE HIP IN THE MOVIE, BOURNE IDENTITY, MEANING, AS A QUESTION, WHY DOES CHERITH HAVE ALL THIS INFORMATION, IN HER HEAD, A HIPPED ROOF?! THIS ALSO GOES TOGETHER WITH THE SCENE IN ZERO DARK THIRTY, OF GIVING REPORTS TO MAYA AT A COMPUTER, AND WITHOUT GOING THROUGH THE PAPERWORK, MAYA SAYS, I KNOW, YOU NEED THIS AND THIS AND SO ON! LET CHERITH EXPLAIN, WITHOUT DIRECTLY EXPLAINING TO CHERITH, WE LIKE YOU CHERITH AND OUR GOING TO USE YOU INTELLIGENTLY AT HILTON, AND CHERITH WITHOUT DIRECT COMMUNICATION, DID WHAT SHE DOES BEST, GAVE YOU, WHAT YOU REALLY NEEDED, REALLY NEEDED MOST! LET ME EXPLAIN SOME MORE, I REALLY LIKED HILTON, AND I REALLY DID HELP TO BUILD THAT BRAND, IT WAS PROMUS (PRONOUNCED PROMISE) BEFORE HILTON BOUGHT PROMUS, I REALLY DID BELIEVE THAT THOSE WERE QUALITY HOTELS AND ACCOMMODATIONS, PROVIDED GOOD SERVICES TO ITS GUESTS, GOOD SECURITY MEASURES, CLEAN, HOSPITABLE, VALUE-PRICED, NOT OVER-PRICED, A REALLY GOOD PRODUCT! I REALLY TRULY LIKED HILTON, LIKED WORKING FOR HILTON, LIKE THEIR PRODUCTS, BELIEVED THEY WERE FAIR IN JUST ABOUT EVERY POLICY, FOR INSTANCE,RESORT SEVICE FEES, OR HAVING TO PAY FOR PARKING IN A VERY BIG METROPOLITAN CITY! THE ONLY EXCEPTION, I DID NOT LIKE, WAS MILES! I WAS REQUIRED BY HILTON TO SAY, WHATEVER INFORMATION WAS IN THE COMPUTER SYSTEM ABOUT A HOTEL! EXAMPLE, THE MILEAGE OF A RESTAURANT OR ATTRACTION IN DISTANCE OF MILES FROM A HOTEL, IF THE SYSTEM SAID IT IS XYZ MILES, IT WAS WHAT I HAD TO SAY, AND IT WAS ALWAYS THE TRUTH, YET OFTENTIMES THE REAL TRUTH WAS, IF YOU DROVE FROM THE HOTEL TO THE RESTAURANT OR ATTRACTION THE MILEAGE WOULD BE DIFFERENT, WOULD BE MORE, WOULD BE GREATER! BECAUSE THE ASSUMPTION OR UNDERSTANDING IS, NO GUEST AT A HOTEL IS GOING TO FLY (SHORTEST DISTANCE BETWEEN TWO LINES) FROM THE HOTEL TO THE RESTAURANT OR ATTRACTION, THEY ARE GOING TO DRIVE, OR TAKE A TAXI, SO THAT MILEAGE DISTANCE, IS DIFFERENT! AND, I DID WHAT I ALWAYS DO, I WAS NOT BELLIGERENT, OR RUDE, OR UNKIND! I HAVE ONE OF THE MOST TACTFUL DIPLOMATIC WAYS, OF SPEECH, SPEAKING, WHEN I BELIEVE IN SOMETHING! JUST LIKE DAVID AND HANNIBAL AT THE POOL, BOTH WERE ARRESTED, BOTH WERE ON DEATH ROW, YET YOU STILL NEEDED THEM, UNTIL THEY WERE EXECUTED, SO CHERITH, HELPED YOU, BY MAKING DAVID AND HANNIBAL HAPPY, SO YOU, INTELLIGENCE COULD WORK, WITHOUT THE DRAMA BECAUSE YOU NEEDED THAT! THERE WERE A FEW OCCASIONS, I REMEMBER THAT PEOPLE WERE RUDE TO ME ABOUT THINGS LIKE MILEAGE, AND I NEVER BROKE THE POLICY OF THE COMPANY, YET MY TONE WAS NOT THE MOST PLEASANT OR ACCOMMODATING! THAT TELLS ME, THAT YOU HAD EMBASSY OR AMBASSADOR PROBLEMS IN COUNTRIES, THEY USED THOSE PHONE CALLS TO GET HELP, OR ACKNOWLEDGED, LOOKS LIKE THEY NEVER GOT HELP BECAUSE I HAD NO WAY TO COMMUNICATE TO INTELLIGENCE! HERE WAS MY THINKING, STILL TRUE TODAY, I REALLY LIKE PROMUS AND HILTON, I REALLY BELIEVED THAT VERY PERSON STAYING AT THE HOTELS, WOULD ENJOY THEIR STAY, MY POINT WHEN MAKING THE ARGUMENT ABOUT SALES AND CUSTOMER SERVICE ARE NOT MUTUALLY EXCLUSIVE MEANS, THEY MUST WORK TOGETHER! LET ME EXPLAIN, CHERITH WILL CREATE LOYALTY IN PEOPLE, YOU NEVER THOUGHT POSSIBLE, IF SHE BELIEVES IN IT! HERE’S WHY, IN MY MIND, I WORK FOR THE COMPANY (INTELLIGENCE AGENCIES, ALTHOUGH REALLY, I KNEW I WAS REALLY ONLY AN EMPLOYEE OF THE EMPLOYER; THEREFORE, NOT ABLE TO GIVE ANY CODED INTELLIGENCE UNLESS IT WAS MADE PUBLIC, LIKE IN THE REAL NEWS, UNTIL THEN, YOU WILL NEVER BE ABLE TO READ ME BECAUSE THE TRUTH IS, I AM NOT EMPLOYED AS A UNITED STATES FEDERAL AGENT, AND THAT TRUTH CANNOT BE BROKEN BECAUSE IT IS A GOD CODE BECAUSE GOD LOVES YOU!), I WORK FOR A COMPANY I BELIEVE IN, I WANT WVERY PERSON TO KNOW, HOW GREAT THIS COMPANY IS, I CREATE LOYALTY (CUSTOMER SERVICE) IN A CUSTOMER, MOT JUST FOR THE DURATION OF THEIR VACATION, I CREATE LOYALTY – OF THEIR LIFETIME! BECAUSE THAT IS WHAT THE COMPANY REALLY WANTS! THEY WANT A CUSTOMER TO BE LOYAL TO THEM – FOR THE REST OF THEIR LIFE! THEY WANT THAT SALE OF DOLLARS, NOT JUST FOR ONE STAY, OR ONE VACATION, THEY WANT A CUSTOMER, TO NEVER LEAVE THEIR BRAND OR COMPANY, THAT’S WHAT THEY REALLY WANT! AND, THAT WAS MY GOAL, EVERY DAY! I WANTED NOT TO JUST MAKE ONE SALE, OR ONE DAY OF SALES, I WANTED TO CREATE CUSTOMERS THAT REMAINED LOYAL, ALL THEIR LIVES! MY POINT WAS, THE VALUE OF BEING ABLE TO CREATE CUSTOMERS, DAY AFTER DAY, SO LOYAL, A COMPANY WILL BE ABLE TO RELY ON THAT DOLLAR AMOUNT, YEAR AFTER YEAR, CANNOT BE QUANTIFIED! IF YOU CREATE LOYALTY IN A CUSTOMER, THAT THEY HAVE A QUESTION CALL HILTON, AND GET PLEASANT, WARMTH, GOOD FEELINGS LIKE A FRIEND, YOU CANNOT QUANTIFY THE AMOUNT THAT ONE PERSON HAS THE POTENTIAL OF PROFIT TO MAKE FOR A COMPANY! AND THE KNOWLEDGE THAT AN EMPLOYEE COULD HAVE BECAUSE THEY’VE EXPERIENCED IT, BEEN TO THE HOTELS, LOCATIONS, DRIVEN FROM THE HOTEL TO THE RESTAURANT OR ATTRACTION, IS INVALUABLE! THAT KIND OF EXPERIENCE IS CONFIDENCE THAT ALSO, CANNOT BE QUANTIFIED! THIS LOOKS TRUE IN THAT THEY USED A SALES CALL ON 9/11/2001, TO SEND ME A MESSAGE, TO PROVE, BIN LADEN – BELIEVED IN ME! A SALES CALL MEANT THIS PERSON, BELIEVES IN CHERITH AND IT LOOKS LIKE IT COULD STILL BE PROVEN TODAY! AT DISNEY, THIS BECAME A REALLY BIG PROBLEM, SOON AFTER I STARTED WORKING THERE, THEY TRIED TO IMPLEMENT FOR EVERY EMPLOYEE, THAT THEY MUST ALL HAVE 100% ON EVERY CALL THAT WAS MONITORED, OR THEY FAILED! IT WAS A PASS OR FAIL, 100% OR ZERO, FOR EVERY PERSON, ON EVERY CALL! IF IT WAS DONE AS POLICY, TO TRY AND GET TO MY MIND, I AM SMARTER THAN YOU! YOU CANNOT CREATE A POLICY THAT WILL HAVE A FINANCIAL AND EMOTIONAL EFFECT ON OTHER EMPLOYEES, IF THEY ARE NOT ABLE TO! NO ONE COULD DO IT! IN A CALL CENTER EMPLOYMENT, AND I ARGUED THIS WITH MY SUPERVISORS, IT MUST BE A GRADE SYSTEM JUST LIKE IN SCHOOL, A, B, C, D, F, A PERCENTAGE OF PASSING BECAUSE IT IS JUST NOT HUMANLY POSSIBLE, AND IT WAS NOT FAIR! AN EXAMPLE, WHAT IS THE POINT OF LIST OF REQUIREMENTS FROM AN EMPLOYER, IF IT IRRITATES OR ANNOYS THE CUSTOMER, THEY DON’T WANT TO BOTHER WITH THE COMPANY BECAUSE THEIR POLICIES ARE RIDICULOUS, AND THEY ARE NOT TREATED AS HUMAN BEINGS, WITH FEELINGS, AND ARE NOT MADE TO FEEL APPRECIATED THAT THEIR NEEDS, ARE IMPORTANT! A CUSTOMER WANTS TO FEEL APPRECIATED, WANTED, UNDERSTOOD, NEEDED, IMPORTANT, LOVED! SO, I EXPRESSED, NOT SURE IT WAS REALLY UNDERSTOOD, I AM TALKING TO YOUR CUSTOMERS, EVERY DAY! I KNOW WHAT THEY WANT BECAUSE I AM THE ONE TALKING TO THEM! THEY WANT TO LOVE YOUR PRODUCT AND I WANT TO BE ABLE TO LET THEM LOVE YOU PRODUCT – FOR THEIR LIFETIME! THAT IS WHAT CHERITH BELIEVES IN! THAT IS WHAT CHERITH DID AS EMPLOYEE BEFORE! THWARTING, DIPLOMACY, LOYALTY, CREATING RELATIONSHIPS THAT WILL LAST A LIFETIME! AND IF IT LAST IN ONE LIFETIME IT COULD LAST GENERATIONS, OR CENTURIES, BASED, ON ONE PERSON BEING TURNED INTO A LOYAL PERSON, FOR LIFE! THAT CANNOT BE QUANTIFIED! I REALLY LOVED DISNEY AND ITS PRODUCT, YET WAS OFTEN DISCOURAGED, BY THE WAY I WAS TREATED THERE! MY MOTHER WAS MORE IMPORTANT! IF THEY USED SALES AS A WAY OF GETTING TARGETS, THEY MISSED THE POINT, IN MY MIND! YOU WANT TARGETS TO KILL, I KNOW HOW TO DO THAT BETTER THAN ANYONE, NOT A PROBLEM! BUT, WHAT YOU REALLY WANT, ARE VIOLENT AND THREATENING AREAS, STABILIZED! I KNOW HOW TO DO THAT BETTER THAT ANYONE! IF A LOCATION IS STABILIZED, THEN YOU ARE ABLE TO SEND MEN IN, WITH LESS CAUSALITIES AND LOSS OF LIFE, THAT IS WHAT YOU REALLY WANT! THE SAME IS TRUE OF THE CONTAINER STORE, I REALLY LIKED WORKING THERE! I REALLY LIKED ABOUT 95-98% OF ALL THEIR PRODUCTS, BELIEVED THEY WERE USEFUL, GOOD PRODUCTS, NOT OVER-PRICED! CREATED LOYAL CUSTOMERS THAT WOULD SHOP AT THE CONTAINER STORE FOR THE REST OF THEIR LIVES! THIS BLUETOOTH, VR, FAKENEWS, DAVID/EDISON TAKEOVER, TOOK AWAY MY ABILTY TO CREATE LOYAL CUSTOMERS BECAUSE I NO LONGER HAVE THE ABILTY TO NATURALLY INTERACT WITH PEOPLE OR CUSTOMERS BECAUSE OF THE TECHNOLOGIES IN MY BODY! :($!